Privacy Policy

Your data. Your journey. Protected with intention.

1. Introduction

Diaspora Bridge Kenya (DBK) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, services, consultations, and digital platforms.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect information to provide accurate relocation intelligence, personalised consultations, and seamless service delivery.

2.1 Personal Information

  • Full name

  • Email address

  • Phone number

  • Country of residence

  • Consultation details and preferences

  • Payment information (processed securely via third‑party providers; DBK does not store card details)

2.2 Non‑Personal Information

  • Device information (browser type, operating system)

  • IP address and approximate location

  • Website usage analytics (pages visited, time spent, clicks)

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide relocation intelligence and personalised consultations

  • Improve our services, website, and user experience

  • Communicate with you regarding bookings, updates, or support

  • Process payments securely

  • Conduct research and service optimisation

  • Comply with legal obligations

We do not sell your personal data to third parties.

4. Legal Basis for Processing (UK & Kenya)

Depending on your location, we process your data under:

  • Legitimate interest (service delivery, analytics, fraud prevention)

  • Contractual necessity (consultation bookings)

  • Consent (newsletter subscriptions, cookies)

  • Legal compliance (tax, regulatory requirements)

5. Data Sharing and Third Parties

We may share your data with trusted partners strictly for service delivery:

  • Payment processors

  • Scheduling and booking platforms

  • Analytics providers (e.g., website performance tools)

  • Cloud hosting services

All partners are required to maintain strong data protection standards.

6. Data Security

We protect your information through:

  • Encrypted data transmission (HTTPS)

  • Secure cloud storage

  • Access controls and authentication

  • Regular security reviews

We retain your data only for as long as necessary for service delivery or legal compliance.

7. Your Rights

Depending on your jurisdiction (UK GDPR or Kenya Data Protection Act), you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • Object to processing

  • Request data portability

To exercise these rights, contact: Hello@diasporabridgekenya.com

8. Cookies

We use cookies to enhance your browsing experience.

Types of cookies:

  • Essential — required for site functionality

  • Performance — analytics and usage insights

  • Preference — saved settings

You can disable cookies through your browser settings.

9. Children’s Data

Diaspora Bridge Kenya provides services to individuals and families, which means we may collect and process personal information relating to children when it is necessary for relocation planning.

We only collect children’s data when:

  • It is provided directly by a parent or legal guardian

  • It is required to deliver a service (for example, school research, neighbourhood suitability, or family‑based relocation planning)

  • The parent or guardian has given clear consent

Types of children’s data we may collect include:

  • Name and age

  • Schooling needs or preferences

  • Health or accessibility considerations relevant to relocation

  • Household composition

We do not knowingly collect data directly from children. All information must be submitted by a parent or guardian.

Parents and guardians may request access, correction, or deletion of their child’s data at any time by contacting Hello@diasporabridgekenya.com.

10. International Data Transfers

Your information may be processed in the UK, Kenya, or other jurisdictions with adequate data protection standards. We ensure compliance with applicable data transfer regulations.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.